e-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services.

Through e-governance, government services will be made available to citizens in a convenient, efficient and transparent manner. Generally four basic models are available – government-to-citizen (customer), government-to-employees, government-to-government and government-to-business.

Digital India is an initiative of Government of India to integrate the government departments and the people of India. It aims at ensuring that the government services are made available to citizens electronically by reducing paperwork. A two-way platform will be created where both the service providers and the consumers stand to benefit.

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